Shipping & Delivery Policy
India Only
Domestic Shipping
12-15 Days
Dispatch Window
Free
All Prepaid Orders
Live
Order Tracking
At Ratnam Labs, every piece is crafted with care — and we ensure it reaches you with the same attention to detail. This policy covers everything you need to know about how we handle dispatch, delivery, and shipment tracking for orders within India.
What We Ship
Ratnam Labs specialises exclusively in authentic, fine jewellery. We do not sell demi-fine or gold-plated products. Every piece is crafted to last a lifetime.
Gold Jewellery
Hallmarked gold pieces across 9K, 14K, and 18K
Silver Jewellery
Sterling 925 silver — rings, chains, pendants & more
Lab-Grown Diamonds
Certified LGD pieces — ethically grown, brilliantly set
Domestic Shipping Only
Ratnam Labs currently ships exclusively within India. We do not offer international shipping at this time. Stay tuned — we are working on expanding our reach.
Order Processing & Dispatch
Because every Ratnam Labs piece is either handcrafted to order or prepared with meticulous quality checks, our dispatch timelines reflect the care that goes into each item.
- Gold Jewellery & Silver Jewellery: Orders are typically dispatched within 12-15 working days after payment confirmation
- Lab-Grown Diamond (LGD) products: Orders are dispatched within 12-15 working days after payment confirmation, subject to certification and quality verification
- Customized or made-to-order pieces may require additional time beyond the standard window — our team will keep you updated
- Orders are only processed after full payment is received and verified
- Once dispatched, you will receive shipment confirmation with tracking details via SMS, email, and WhatsApp
Why 12-15 Working Days?
Unlike mass-produced jewellery, our gold, silver, and lab-grown diamond pieces undergo thorough craftsmanship, hallmarking, and quality checks before they leave our workshop. This ensures you receive a piece that is truly worth the wait.
Estimated Delivery Time
Once your order has been dispatched, delivery timelines depend on your location across India.
- Metro cities (Mumbai, Delhi, Bengaluru, Chennai, etc.) — typically 2–4 business days after dispatch
- Tier 2 & Tier 3 cities — typically 4–7 business days after dispatch
- Remote or rural locations — may take up to 10 business days after dispatch, depending on logistics availability
- An estimated delivery window based on your pincode will be displayed at checkout
- Timelines are indicative and may vary based on courier conditions, public holidays, or unforeseen circumstances
Shipping Fees
Free Shipping on All Orders
All prepaid orders across India ship free of charge — no minimum order value required.
Order Tracking
Once your order is dispatched, you can monitor your shipment every step of the way. Tracking details will be shared through:
SMS
Your tracking notification will contain a shipment ID and a direct link to the courier's live tracking page. Additionally, you can track your order at any time by logging into your Ratnam Labs account and visiting My Orders.
Order Placed
Confirmation sent via email
Processing
Crafting & quality checks
Dispatched
Tracking link shared
In Transit
Live courier updates
Delivered
Enjoy your jewellery
For any shipment-related queries, contact us at support@ratnamlabs.com with your order ID and we'll assist you promptly.
Delays & Exceptions
While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control.
- Adverse weather conditions — including floods, storms, or natural calamities affecting courier routes
- Courier disruptions — operational issues, strikes, or capacity constraints at logistics partners
- Regional restrictions — local lockdowns, state-level restrictions, or areas with limited serviceability
- Public holidays — dispatch and delivery may be paused on national or regional holidays
Unserviceable Locations
- If your delivery address falls outside our serviceable area, our support team will contact you directly
- We will work to arrange an alternate delivery solution wherever possible
- If no alternative is available, a full refund will be issued to your original payment method
In the event of a significant delay, our team will proactively reach out to you with an update. You may also write to us at support@ratnamlabs.com and we will investigate on your behalf.
For more about how we handle post-delivery concerns, read our other policies:
Return & Exchange
Refunds, returns and exchanges
Privacy Policy
How we protect your data
Terms & Conditions
General terms of use
Contact Us
Have a question about your shipment or delivery? Our support team is here to help.
Questions about your order?
Our team typically responds within 1–2 business days.
