Privacy Policy
At Ratnam Labs, your privacy matters deeply to us. This policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our platform, you agree to the practices described in this document.
Information We Collect
When you browse, purchase, or interact with Ratnam Labs, we may collect the following categories of information:
- Personal details — name, phone number, email address, and shipping/billing address
- Order & transaction details — items purchased, payment method (not card numbers), order history, and return/exchange requests
- Device & browsing information — IP address, browser type and version, pages visited, and referring URLs
- Cookies & usage data — session data, preferences, and interactions captured through tracking technologies
- Communication data — messages sent to our support team via email or WhatsApp
How We Use Your Information
Your information is used to provide and improve our services. Specifically, we use it to:
- Process, fulfill, and manage your orders
- Send order confirmations, shipping updates, and tracking details via SMS, email, and WhatsApp
- Handle return, exchange, and refund requests
- Provide customer support through our team at support@ratnamlabs.com
- Share relevant offers, promotions, and product updates (you may opt out at any time)
- Analyse website performance and improve the user experience
- Comply with legal and regulatory obligations
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience on the Ratnam Labs website.
- Essential cookies — required for core functionality such as cart management and checkout
- Analytics cookies — help us understand how visitors interact with our site so we can improve it
- Marketing cookies — used to show relevant advertisements and promotional content
Managing Cookies
You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of our website.
Data Protection
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
- Your information is stored on secure servers and accessed only when necessary
- Payment transactions are processed through encrypted and PCI-compliant payment gateways
- Access to personal data is restricted to authorised personnel only
Important Notice
While we strive to protect your data, no method of internet transmission or electronic storage is completely risk-free. We encourage you to use strong passwords and keep your account credentials confidential.
Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share your information with trusted third parties solely to enable our services:
- Payment processors — to securely handle transactions
- Logistics & courier partners — to deliver your orders and share shipment tracking
- Technology & service providers — for website hosting, analytics, and communication platforms
- Legal authorities — where required by applicable law, court order, or regulatory obligation
All third-party partners are required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any other purpose.
International Data Transfers
As Ratnam Labs ships to international destinations, your personal information may be processed or stored in countries outside India when required to fulfill your order or deliver our services.
All such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place to protect your information.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to:
- Complete and manage transactions
- Resolve disputes and enforce our agreements
- Comply with applicable legal, tax, and accounting obligations
Once your data is no longer required, it is securely deleted or anonymised. You may request deletion of your data at any time, subject to applicable legal requirements.
Your Rights
Access
Request a copy of the personal data we hold about you
Correction
Update or correct inaccurate information in your account
Deletion
Request erasure of your data, subject to legal obligations
Opt-Out
Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact our support team at support@ratnamlabs.com. We will respond to your request within a reasonable timeframe.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. When we do, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this policy from time to time to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us:
We're here to help
Our support team typically responds within 1–2 business days.
