Return & Exchange Policy
100%
Refund Within 24 hrs of delivery
93%
Refund Within 48 hrs of delivery
7 days
Exchange For eligible issues
0%
After 48 hrs No returns accepted
At Ratnam Labs, every piece of Gold, Silver, and Lab-Grown Diamond jewellery is crafted and checked with meticulous care before reaching you. We want you to love what you receive — and if something isn't right, we're here to make it easy.
Please read this policy carefully so you know exactly what to expect if you ever need to return or exchange an order.
Return Policy
We offer a 48-hour return window from the time of delivery. The refund amount depends on when your return request is submitted:
100%
Full Refund
Return request raised within 24 hours of delivery
93%
Partial Refund
Return request raised between 24 and 48 hours of delivery
N/A
Not Eligible
Requests raised after 48 hours will not be accepted
Gold Product Returns — Freebies Must Be Returned
For all Gold jewellery returns, please ensure that any freebies, complimentary items, or gifts received along with your order are returned in their original condition. Returns submitted without included freebies may be declined or subject to a deduction.
Silver Jewellery
Silver jewellery follows the same 48-hour return window as Gold — 100% refund within 24 hours, 93% refund within 48 hours. No returns will be accepted after 48 hours of delivery.
Return Conditions
To be eligible for a return, all of the following conditions must be met at the time of pickup:
- The item must be unused, unworn, and in its original condition — with no signs of wear, alteration, or damage caused after delivery
- All original packaging, tags, pouches, certificates, and accessories must be intact and included
- For Lab-Grown Diamond (LGD) products, the original IGI/GIA certificate must be returned along with the item
- For Gold products, all freebies or complimentary items received with the order must also be returned
- An unboxing video is mandatory for all return requests — the video must show the package in its sealed state being opened. Requests without a valid unboxing video will not be accepted
- Supporting images (minimum two clear photographs) of the item must be submitted along with your return request
Requests May Be Declined If
- The product shows signs of use, wear, or post-delivery damage
- Original packaging, tags, or certificates are missing
- No unboxing video is provided or the video does not show the sealed package being opened
- The return is requested after the 48-hour window has passed
Non-Returnable Items
Customized or made-to-order jewellery
Engraved or personalized pieces
Clearance or final sale products
Items marked as non-returnable on the product page
Promotional & Combo Orders
Products purchased under Buy 1 Get 1 or similar promotional offers are eligible for return only if the entire order (including the complimentary item) is returned together. Partial returns on combo orders will not be accepted. Refunds for such orders may be issued as store credit.
For LGD products, please note that returns are only accepted if the original diamond certificate is included. Missing certificates will result in the return being rejected.
Exchange Policy
Damaged Item
You received a product that arrived broken, defective, or damaged in transit
Wrong Item Received
The product delivered does not match what you ordered
Size Issue
The jewellery does not fit as expected ring size, bracelet length, etc.
- All exchange requests are subject to product availability at the time of processing
- For LGD products, exchanges will be fulfilled with the same or closest available LGD item LGD items cannot be exchanged for non-LGD products
- If the exact replacement is unavailable, our team will offer the nearest available variant or process a refund
- Exchanges follow the same eligibility conditions as returns — items must be unused, with original packaging and unboxing video
How to Initiate a Return or Exchange
Follow these steps to submit your request quickly and smoothly:
Visit the Returns / Exchange section on the Ratnam Labs website
Navigate to your account or the dedicated Returns portal
Enter your Order ID and registered contact details
Use the email address or phone number associated with your order
Select the item(s) and provide supporting details
Choose your return or exchange reason, upload your unboxing video and minimum two images, and specify your pickup address and preferred date
Submit your request for review
Our team will review and approve eligible requests within 1–2 business days
Pickup scheduled at your doorstep
Once approved, a courier pickup will be arranged from your address at no charge
Important Notes
Please Read Carefully
- If your package arrives visibly damaged or tampered, refuse the delivery at the door and contact us immediately at support@ratnamlabs.com with your Order ID
- Delay in raising a return or exchange request beyond the stated window will disqualify the claim — act promptly upon delivery
- If the exact replacement item is unavailable at the time of exchange, our team will offer the closest variant or process a full refund
- For LGD products, the original diamond certificate (IGI/GIA) must accompany the return or exchange shipment — missing certificates will result in rejection
Shipping Policy
Delivery timelines and details
Privacy Policy
How we protect your data
Terms & Conditions
General terms of use
Contact Us
Have a question about a return or exchange? Our support team is here to help.
Need help with an order?
Our team typically responds within 1–2 business days.
